Cornwall Council One-Stop Shop

39 Penwinnick Road
St Austell
PL25 5DR

0300 1234 100

In an emergency, access to this building outside normal opening hours is controlled by Kestrel: 01209 313125

Opening hours

Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday Closed

The following services are available from the main reception< .h3>

  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Speak to a duty building control officer (if not available in person then they can be contacted via the dedicated phone line)
  • Receive information on building control extended services (SAP, EPC and SBEM, air pressure testing)
  • Pick up planning or building control application forms
  • Drop in a planning or building control application

Council payments taken

Cash, cheque and card payments are taken during normal opening hours.

Council Tax advisors from 9am-5pm
We no longer have specialist advisors at the St Austell One Stop Shop.
For help with your Housing Benefit or Council Tax Support query, please go to view Cornwall Council benefits pages or email or call 0300 1234 121.

By appointment only please phone 0300 1234 161

Libraries run Beginners Computer Classes. Download our leaflet Need help getting online? or ask in your local library or One Stop Shop or call free on 0800 032 2345.
On the last Tuesday of every month, Cornwall Carers Service are here to answer questions and offer information about help and support available to carers.
Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone for appointments outside of the drop in session is 03444 111444.
Every Monday 2.30pm–4.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 01209 719182 (Lines open 9am-noon Mon-Fri) Email:

Public Access PC

Rubbish and recycling
We have a small amount of stock of recycling sacks and boxes available from this One Stop Shop. Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks

The Royal British Legion
A representative from Royal British Legion will be here on the second Monday of each Month between 10am-2pm. Information, advice and guidance for serving members of the Armed Forces, Reservists, veterans and their families.

Free customer parking is available at this One Stop Shop.